A payment deferral will pause your payments and your direct debit for a period of 3 months after which time your direct debit will resume and your payments return to the original schedule. Your agreement will then be extended by 3 months.

There is no charge for this service if you have been financially impacted by Coronavirus.

We apply for direct debit payments 3 working days before your payment date, during this time we are unable to make any changes to your account and request that you contact us 6 working days after your payment date.

If we agree to change your current payment arrangement due to circumstances relating to the Coronavirus outbreak, your credit history will not be adversely affected.

Following your 3-month payment deferral your normal payment schedule will resume in line with the written confirmation you should have received.  As detailed in the recent Financial Conduct Authority (FCA) guidance, it is in your best interest to resume payments if you can do so.

However, if you are unable to resume your monthly payments, we may be able to offer you further assistance.  Please click here to find out more.

Under the Consumer Credit act 1974, you have the right to end any regulated Hire Purchase or Conditional Sale agreement once you’ve paid 50% of the total amount payable, this figure is shown on your original agreement in the ‘Your Rights’ section in the terms and conditions. If you are in arrears on your agreement, you will still be liable for those too.

For all voluntary terminations you are obliged to take reasonable care of the vehicle, this means any repairs to damage such as dents/scratches must be paid for as well as mechanical work such as replacement of defective items such as tyres, exhausts, brakes and clutches.

Please click here for more information on voluntary terminations.

In all instances if you wish to voluntarily terminate your agreement you must inform us in writing. Your letter, which must include your name, address, agreement number and contact phone numbers, should be sent to:

Voluntary Terminations Department – Arrears Management
Hyundai Finance
86 Station Road
Redhill
Surrey, RH1 1SR

We understand your circumstances may have changed, so if you are unable to pay the full liability at once, our Recoveries department will look at agreeing an affordable arrangement with you.

Yes, you can.  Please use our online service to complete this.

We apologise that you have been unable to contact us during this time, please email details of your enquiry to the following:

For Personal Contract Purchase and Personal Motor Loan customers:

customerservices@hyundaifinance.co.uk including your Hyundai Finance 14-digit account number, your full name as it appears on your agreement, details of your request and a contact number. We will aim to respond within 7 working days.

Alternatively, if you would like to authorise someone to discuss your account on your behalf please complete this form and email it to customerservices@hyundaifinance.co.uk

Please note an authorised third party will be able to discuss your agreement but will be unable to make any changes.

For Personal Contract Hire customers:

contactus@hyundaifinancecontracthire.co.uk including your Hyundai Finance account number, your full name as it appears on your agreement, details of your request and a contact number. We will aim to respond within 7 working days

During this time of uncertainty Hyundai Finance has introduced some additional support and information to help customers whose PCP agreement is ending during the Coronavirus period:

I want to keep my vehicle and pay the optional final payment
Your optional final payment will automatically be deducted by direct debit on your usual payment date, so you do not need to do anything. However, we are also currently offering a 3-month payment deferral scheme. This means you can extend the payment date of the optional final payment so that it is paid three months from when it is due. During this 3-month period, you will not have to make any further monthly instalments and there will be no additional interest or fees charged. We will also provide a pro-rata mileage allowance based on your existing PCP agreement.

I want to hand the vehicle back
You can hand the car back to us, with nothing further to pay (subject to mileage and fair wear and tear)

I want to part exchange my vehicle and renew
In line with the latest Government guidelines for easing lockdown restrictions Hyundai dealerships have now re-opened in England, with the remainder of the UK to follow in due course. There are a number of ways we can help you if you're planning to part exchange your car and renew your finance contract, but haven’t yet been able to speak with your Dealer;

3-Month Deferral:
We can defer your optional final payment date by a further 3-months. During this 3-month period, you will not have to make any further monthly instalments and there will be no additional interest or fees charged. We will also provide a pro-rata mileage allowance based on your existing PCP agreement.

Refinance your Optional Final Payment:
We can extend your agreement for a further 12 months. If you decide to take this option, you will continue to make your current monthly payments over the 12 month period, the interest rate you will be charged is 4.9%APR and we will provide you with a reduced balloon payment at the end. You will be able to pay off the outstanding amount at any time, however as your new contract will be a loan agreement rather than a PCP, you will not be able to return your vehicle at the end.

Should you wish to discuss any of these options please email us at customerservices@hyundaifinance.co.uk including your Hyundai Finance 14-digit account number, your full name as it appears on your agreement, details of your request and a contact number. We will aim to respond within 7 working days.