We are working hard to ensure that we are able to speak to customers that really need our assistance during these unprecedented times and we would like to thank you for your continued patience and understanding. We want to assure you that we are doing everything we can to support all of our customers during this difficult and unsettling period.
Please visit our dedicated COVID-19 page where you can find more information and support as well as being able to manage elements of your finance contract online.
Additional COVID-19 Support.
If you are financial impacted by COVID-19, we may be able to provide you with additional assistance should you need it.
The Financial Conduct Authority (FCA) has recently advised: “For those who have already taken a payment freeze and can afford to start making payments, even partially, it is in their best interest to do so.”
Therefore, if you can resume your normal monthly instalments this would be our recommendation. However, we recognise that many customers will continue to be financially impacted and this may not be possible.
If you find yourself in this position then we have a number of available options, in line with FCA guidelines, that will allow us to provide you with assistance.
These options may not be suitable for everyone and we will assess each request individually.
In line with the FCA guidelines, we may be able to reschedule your agreement to extend the term for an additional period of time, which will effectively reduce your monthly instalment amount. Any reschedules are subject to eligibility and will be assessed based upon your circumstances.
If you have been financially impacted by COVID-19, we may be able to provide you with some assistance by modifying the terms of your finance agreement, depending on your circumstances. This may not be suitable for everyone and we will assess each request individually. In order for us to assess your request, please complete this form and we will endeavour to contact you within 7 working days, working through all requests in instalment date order to ensure we assist customers in the most appropriate way.
A reschedule will increase the term of your agreement by a specified period. Your original payments will be spread across the new term, which will effectively lower your normal monthly payment. Please note that the additional months will attract interest, which will be charged at the rate stated on your original agreement documentation, so please carefully consider this option as the overall cost of credit will increase.
If your payments are up to date
If your payments are currently not up to date
