Use SignVideo to contact us using BSL

You can now contact us using British Sign Language (BSL) through SignVideo, which connects you with a qualified and registered interpreter, who will interpret the conversation through to one of our advisors

How do I start using SignVideo?

SignVideo is available Monday to Friday, 8am to 6pm and supported on the following operating systems:

  • iOS devices (8 or upwards), many Android devices (4.4 upwards), PC (i3 or above) or Mac with a webcam
  • IE 9-11 or Firefox (for Windows), Safari for Mac
  • Bandwidth of at least 256 kbp/s upload and download (384 kbp/s recommended)

The first time you use SignVideo you’ll be asked to install technology called a plug-in on your computer. It will help with the video quality and make sure your calls are secure.

You only need to do this once. If you’d like to learn about SignVideo in BSL, here’s a helpful sign language video:

Sign Video

How does it work?

Clicking on the SignVideo logo will take you to a new window, where you’ll be connected by secure video link to a fully qualified and registered SignVideo interpreter. Let them know you want to speak to Kia Finance.

Please make sure you have any details you might need before connecting to this service. You’ll need details of your finance agreement to identify yourself to us and it’ll help you get through to the right person quickly.

Things to be aware of:

This service is available for all account servicing, and we’ll be able to help with many of your day to day queries and transactions. Remember, please be cautious with your account details. The interpreter will help deal with your request in a safe and secure way. Your video call is relayed in real time using secure technology, however we may record the voice conversation between your interpreter and Kia Finance for quality and monitoring purposes.

For troubleshooting or technical guidance about SignVideo, please contact help@signvideo.co.uk

Contact us using Next Generation Text service

You can now contact us using the Next Generation Text (NGT) service

Why use Next Generation Text?

If on telephone calls you can’t hear the other person’s voice or don’t catch all that they’re saying, or they can’t understand what you’re saying, the Next Generation Text (NGT) Service can help

How does it work?

By using a smartphone, tablet, or computer and making a phone call you can type to our relay assistant who will speak your words to the person you’re calling, and the relay assistant will type their reply so you can read it on your display. You can use NGT whether you’re at home, in your office, or on the move by typing and/or reading your phone conversation.

Can’t hear on the phone – NGT relay assistants will type what the other person is saying so that you can read their words.

Can’t speak on the phone – type what you want to say and the NGT relay assistant will speak your words to the other person.

Still want to use a textphone – no problem NGT works with textphones in the same way as the old Text Relay.

Click here to watch the video introducing NGT

Things to be aware of:

How you use NGT depends on your own needs. To help us give you the information you need click on one of the descriptions below:

Type & Read: If you can’t hear the other person on a phone call and they have problems understanding what you say, NGT can help by letting you type your words and read what the other person is saying.

Speak & Read: If you can’t hear the other person on a phone call but you can speak, NGT can help by letting you speak directly to the other person and read what the other person is saying.

Type & Hear: If you can hear the other person on a phone call but they have problems understanding what you say, NGT can help by letting you type your words to the other person and listen to what they say. This can be known as Hearing Carry Over.

Speak & Hear: If your hearing and speech are fine but you’d like to call someone who is deaf or speech-impaired, you can call them through NGT. You can also call NGT users – for example, if a friend or family member who uses the NGT Relay has left a message asking you to ring them back through NGT. Note: the links above will take you to a website outside Kia Finance Your video call is relayed in real time using secure technology, however we may record the voice conversation between your interpreter and Kia Finance for quality and monitoring purposes.