End of Contract Process

The British Vehicle Rental and Leasing Association (BVRLA) standards are the independent guidelines used by the vehicle leasing industry. In using them we make sure that we treat you fairly and consistently.

You must include all sets of keys, parcel shelves and service books as these will be charged in full if they are missing. Tyres must be above the legal minimum of 1.6mm and have no tread or sidewall damage.

A summary of key allowable damage includes:

• Alloy scuffs up to 50 mm in total around the edge of the alloy are acceptable.
• No more than 2 dents per body panel which are under 10mm for cars / 15mm for vans and not on the bend of the body panel
• Scratches that are under 25mm in length, provided no bare metal or primer is showing
• Small chips, providing they are not showing signs of rust
• Scuffs and scratches to plastic trims under 25mm.

In addition, you have the option to repair vehicles prior to collection, provided all work is up to a professional standard and evidence of warranty can be provided. If the repair is of a poor standard, the item will remain chargeable.

YOUR APPOINTMENT

What to expect:

Your allocated Inspector will call you to give an estimated time of arrival, either the previous working day or the morning of the Inspection day.  They will call or send a text again when they are on their way to you. All Inspectors have identification.  They will record full details about the condition of your vehicle, including taking pictures if they need to.  You must be present to sign the report. You will then be left with a copy of the report and your vehicle will be driven away.  The appointment will take between 30 – 45 minutes. Any damage that has been identified will be forwarded through on an Inspection Report to our customer services team, who will contact you directly with any charges.   

Required Items:

When we inspect your vehicle, you need to return everything that was originally supplied, or a fee may be charged.  This includes (but is not limited to):  

• MOT Certificate (if applicable)
• V5C (if applicable)
• Completed Service Book or Digitally Stored Service History
• The master key and any spare keys
• Spare wheel
• Software manuals and SD Cards / Disks (if applicable)
• Wheel bolt key (locking wheel nut) (if applicable)
• Charging cables (electric vehicles only)

Any other item supplied with the vehicle

VEHICLE CONDITION

If we are not able to drive the vehicle away because of any of the below points, you may incur a cancellation charge:

• Tyres not meeting required standards (see guide below)
• Not having a valid MOT
• Chipped or cracked windscreens within the A-Zone (see guide below)
• Flat battery
• Any warning light illuminated on the dashboard
• No charging cables present (electric vehicles only)

Additionally:

• You must ensure there is enough fuel, so the fuel warning light is not illuminated
• If you’re vehicle is electric, it must be fully charged to 100%
• The vehicle must be clean enough, inside and out, for a detailed inspection
• All personal items must be removed from the vehicle prior to the Inspection

For us to successfully collect the vehicle, you must ensure there is at least 1 day of valid MOT remaining.  Anything less than this may result in a charge being applied.

Tyre Guide:

Faulty tyres are the most common reason why vehicle inspections are cancelled.  If the tyres on the vehicle do not meet BVRLA standards, we will not be able to complete the inspection and a cancellation fee will be charged by your finance provider.

To successfully complete the inspection and collection, please ensure:

1. The tyre tread is at least 1.6mm, or your finance provider’s required tread depth. If you are unsure of what this would be, please consult with your finance provider.
2. There are no foreign bodies in the vehicle tyres, which could include glass or nails. These could impact the tyre structure and potentially cause a slow puncture. You should ensure all tyres are free from any foreign bodies. 
3. The front two tyres and rear two tyres must be of the same tyre size.
4. The vehicle tyres are free of cuts, cracks and bulges, especially those that show the tyre cord. Any cut, crack or bulge more than 25mm, 10% of the tyre width, or deep enough to reach the ply cord will result in an inspection cancellation.
5. The vehicle tyres are in line with, and comply with, the vehicle manufacturer’s recommendation of tyre type, class, size and speed rating for the vehicle.
6. There is no uneven wear on the tyres.
7. There is no damage to the sidewalls of the vehicle tyres.
8. The vehicle tyres are not be under- or over-inflated.
9. The wheels are free of any dents or holes on the wheel rims.

Windscreen Guide:

The diagram below shows you how to identify the A-Zone of the vehicle windscreen:

Prior to the inspection, you must ensure there are no chips or cracks in the A-Zone, as these may result in a charge being applied by your finance provider.  Chips or cracks outside of the A-Zone are acceptable, assuming they are repaired to a professional standard and warranty of workmanship can be provided.  You must also ensure the wiper blades are undamaged and able to clear the screen successfully.